Policy document · Draft
Kebijakan Pembatalan
Change and cancellation terms depend on the selected product.
Quick answer
This document awaits operational or legal review and remains noindex until approved.
Draf untuk reviewBelum menjadi dokumen kontraktual dan masih noindex sampai disetujui owner serta penasihat hukum/operasional.
Open Trip belum memenuhi kuota
Status final disampaikan H-1 pukul 17.00 WITA. Jika kuota minimum belum tercapai, opsi yang tercatat dalam dokumen operasional adalah reschedule gratis atau pengalihan ke kapal mitra yang setara. Detail pengembalian dana masih menunggu pengesahan tertulis.
Private Charter
Pembayaran awal sebesar 30% tidak dapat dikembalikan. Ketentuan perubahan tanggal, keterlambatan, no-show, dan pembatalan oleh operator masih perlu disahkan sebelum transaksi production dibuka.
Cuaca dan keputusan operasional
Kapten dan manajemen dapat menyesuaikan urutan, durasi, atau titik kunjungan demi keselamatan. Kebijakan kompensasi untuk perubahan material masih menunggu persetujuan resmi.
Versi draf 1 Agustus 2026 · Kontak review: [email protected]
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FAQ
Frequently asked questions
Destination and operational information reviewed 4 August 2026
What is the difference between Open Trip and Private Charter?
Open Trip is sold per person on available dates. Private Charter reserves one boat for one group at a per-boat rate.
Are all six destinations visited in the same order?
No. The standard route includes six destinations, but order or access may change with weather, currents, park slots, and the captain’s decision.
Are Komodo National Park tickets included?
No. Park tickets are paid separately so the amount follows official rates and guest categories on the travel date.
Are manta or Komodo encounters guaranteed?
No. Wildlife encounters cannot be guaranteed and activities follow park rules and official direction.