Policy document · Draft
Cancellation Policy
Change and cancellation terms depend on the selected product.
Quick answer
This document awaits operational or legal review and remains noindex until approved.
Draft for reviewThis is not a contractual document and remains noindex until reviewed by the owner and legal/operations advisers.
Open Trip quota not met
Final status is shared by 17:00 WITA one day before departure. If the minimum quota is not met, the operating document lists a free reschedule or transfer to an equivalent partner boat. Refund details still await written approval.
Private Charter
The 30% initial payment is non-refundable. Date changes, delays, no-shows, and operator cancellations still require approval before production transactions open.
Weather and operating decisions
The captain and management may adjust order, duration, or stops for safety. Compensation rules for material changes still await official approval.
Draft version 1 August 2026 · Review contact: [email protected]
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FAQ
Frequently asked questions
Page information reviewed 27 August 2026; date status still needs confirmation.
What is the difference between Open Trip and Private Charter?
Open Trip is sold per person on available dates. Private Charter reserves one boat for one group at a per-boat rate.
Are all six destinations visited in the same order?
No. The standard route includes six destinations, but order or access may change with weather, currents, park slots, and the captain’s decision.
Are Komodo National Park tickets included?
No. Park tickets are paid separately so the amount follows official rates and guest categories on the travel date.
Are manta or Komodo encounters guaranteed?
No. Wildlife encounters cannot be guaranteed and activities follow park rules and official direction.